JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction

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JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction

JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction

Airlines made significant improvements in customer satisfaction last year — but customers still don't like them very much.

The American customer satisfaction Index (ACSI), which measures customers' experiences with different companies,*released their 2016 findings on Tuesday. Although airline satisfaction is at an all-time high, it still lingers as*one of the lowest industries the index ranks.

SEE ALSO: Virgin America was just ranked the best U.S. airline — too bad it was just sold


“Airlines have always been one of the lowest-scoring industries in the ACSI because the in-flight experience was miserable,” Claes Fornell, founder and chairman of ACSI, said in a statement.* Read more...


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