JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction
 

JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction
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Airlines made significant improvements in customer satisfaction last year — but customers still don't like them very much.

The American Customer Satisfaction Index (ACSI), which measures customers' experiences with different companies,*released their 2016 findings on Tuesday. Although airline satisfaction is at an all-time high, it still lingers as*one of the lowest industries the index ranks.

SEE ALSO: Virgin America was just ranked the best U.S. airline — too bad it was just sold


“Airlines have always been one of the lowest-scoring industries in the ACSI because the in-flight experience was miserable,” Claes Fornell, founder and chairman of ACSI, said in a statement.* Read more...


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