As a homeowner, I'm always having to fix something. Those of you who own homes know exactly what I mean. I'm in the habit of getting a variety of quotes for the big stuff, and it's amazing how some companies/sales reps Follow up on a sales quote (and so get the business), and others don't. Here's a recent example: My air conditioning coil went out (my existing heating and air company-we'll call them Air Quiet-quoted me $2,500 to replace it), so I decided to have another company-we'll call them Air Aggressive - come out to give me another quote.