The Airline Quality Rating, a joint study from Wichita State University in Wichita, Kan., and Embry-Riddle Aeronautical University in Prescott, Ariz., found that overall airline performance in 2013 was the highest since the annual ranking began in 1991.
JetBlue came in second this year, followed by Hawaiian Airlines and Delta. Delta's strong performance is a surprise, as the large carrier has been able to maintain a high ranking against smaller carriers. Read more...