According to South Korea's Yonhap News Agency, an unnamed Samsung official says the company is conducting an investigation and is Expected to An**unce the results this weekend or early next week. Samsung has indeed traced the explosions to the battery of the device and is in talks with Verizon and other U.S. business partners to figure out how to deal with the issue.
Samsung's solution may be to Recall all Galaxy **te 7 devices that have been sold thus far, as the company has ** plans to hide the result of its investigation.
"The most important thing is the safety of our customers and we don't want to disappoint our loyal customers," said the official, who spoke on the condition of a**nymity. [...]
"Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we'll come up with convincing measures for our consumers," said the official.
The Galaxy **te 7 went on sale on August 19 and shortly after, reports began circulating about devices that exploded or caught on fire while charging. Images and videos of damaged Galaxy **te 7 devices have been circulating around the internet and have already led Samsung to delay shipments of the device. ** injuries have been reported thus far.
Samsung's Galaxy **te 7 features a 2,560×1,440 Super AMOLED dual curved display, Qualcomm Snapdragon 820 quad-core 64-bit 14nm processor, 4GB of RAM, 12-megapixel Dual Pixel rear-facing camera, wireless charging, an iris scanner, IP68-rated waterproofing, and a 3,500 mAh battery. Discuss this article in our forums
09-01-2016, 09:22 PM
Samsung Expected to An**unce Recall of New Galaxy **te 7 Due to Exploding Batteries
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