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04-26-2016, 11:03 PM
JetBlue and Southwest are the best, Spirit is the worst in customer satisfaction
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Airlines made significant improvements in customer satisfaction last year — but customers still don't like them very much.
The American Customer Satisfaction Index (ACSI), which measures customers' experiences with different companies,*released their 2016 findings (http://www.theacsi.org/news-and-resources/press-releases/press-2016/press-release-travel-2016) on Tuesday. Although airline satisfaction is at an all-time high, it still lingers as*one of the lowest industries the index ranks.
SEE ALSO: Virgin America was just ranked the best U.S. airline — too bad it was just sold (http://mashable.com/2016/04/04/best-and-worst-us-airlines/)
“Airlines have always been one of the lowest-scoring industries in the ACSI because the in-flight experience was miserable,” Claes Fornell, founder and chairman of ACSI, said in a statement (http://www.theacsi.org/news-and-resources/press-releases/press-2016/press-release-travel-2016).* Read more... (http://mashable.com/2016/04/26/airline-customer-satisfaction-2016/)
More about Airline Industry (http://mashable.com/category/airline-industry/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Air Travel (http://mashable.com/category/air-travel/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Travel (http://mashable.com/travel/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), and Business (http://mashable.com/business/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)http://feeds.feedburner.com/~r/Mashable/~4/iMF1P9J7ud8
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Airlines made significant improvements in customer satisfaction last year — but customers still don't like them very much.
The American Customer Satisfaction Index (ACSI), which measures customers' experiences with different companies,*released their 2016 findings (http://www.theacsi.org/news-and-resources/press-releases/press-2016/press-release-travel-2016) on Tuesday. Although airline satisfaction is at an all-time high, it still lingers as*one of the lowest industries the index ranks.
SEE ALSO: Virgin America was just ranked the best U.S. airline — too bad it was just sold (http://mashable.com/2016/04/04/best-and-worst-us-airlines/)
“Airlines have always been one of the lowest-scoring industries in the ACSI because the in-flight experience was miserable,” Claes Fornell, founder and chairman of ACSI, said in a statement (http://www.theacsi.org/news-and-resources/press-releases/press-2016/press-release-travel-2016).* Read more... (http://mashable.com/2016/04/26/airline-customer-satisfaction-2016/)
More about Airline Industry (http://mashable.com/category/airline-industry/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Air Travel (http://mashable.com/category/air-travel/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Travel (http://mashable.com/travel/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), and Business (http://mashable.com/business/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)http://feeds.feedburner.com/~r/Mashable/~4/iMF1P9J7ud8