The airline suffered a major IT outage on Saturday and canceled all its flights leaving from London's Heathrow and Gatwick airports before 6 p.m. local time. Outside of London, British Airways passengers faced extreme delays and were stuck on the tarmac for hours.*
"The terminals at Heathrow and Gatwick have become extremely congested and we have cancelled all flights from Heathrow and Gatwick before 6pm UK time today, so please do **t come to the airports," British Airways said in a statement to CNN.*
We apologise for the current IT systems outage. We are working to resolve the problem as quickly as possible.