A growing number of
Verizon subscribers are complaining about a serious issue that causes them to regularly lose LTE
Connectivity on their
iPhone 7 and
iPhone 7 Plus devices, suggesting a major bug that needs to be resolved by either Apple or Verizon.
There are dozens of complaints from
Verizon customers who have purchased either an
iPhone 7 or an
iPhone 7 Plus on the
MacRumors forums,
Reddit, and the
Apple Support Communities.
Phones from other carriers may also be experiencing the same problem, as there are also complaints from some AT&T subscribers. The problem appears to be limited to Apple's newest devices,
With those who have earlier iPhones **t reporting
Connectivity issues. As described by Reddit user Kangalex:
wow same exact issue. i have **ticed that when my phone is out of wifi range, it will never automatically connect to LTE but rather get stuck at 3G until I put into airplane mode to reset the network connection. its really an**ying and Verizon swapped out the sim for me but mentioned that if this issue keeps happening they will replace the device for me. was starting to think that it was my phone that was defective but looks like a software issue =\
Affected customers are seeing their LTE
Connectivity cut out at regular intervals, leaving them stuck
With 3G/1X speeds or ** signal at all. This can cause calls to disconnect when VoLTE is in use in addition to interrupting data usage. Turning off VoLTE can avoid dropped calls, but it does **t address the underlying problem.
There appears to be ** clear fix for the issue, and customers have been complaining of being routed between Apple and
Verizon With neither company offering a solution. Restarts, sim swapping, turning off HD voice, and putting the
iPhone in Airplane Mode appear to resolve the issue temporarily, but it returns. Apple and
Verizon have
swapped out devices for some affected customers, but their new devices have the same problem.
Customers who are experiencing the issue say that the problem is exacerbated by switching between towers, as one might do when traveling in a moving car, and that it is **t fixed in
iOS 10.0.2 or in the iOS 10.1 beta.
One
customer was told it was an Apple software issue, and according to several others,
Verizon is
aware of the problem and is
working with Apple on a fix.
Related Roundup:
iPhone 7
Tag:
Verizon
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