Google Is the Best—and the Worst— Wireless Carrier
 

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Have you thought about switching wireless carriers recently? Studies show your likely answer is no.

Switching used to mean getting a new phone number—the Digital Age equivalent of entering Witness Protection. Now, it’s technically easier to switch, but we still don’t do it: We have phones to pay off, little patience for new reps and apps, and years of history with our at-least-it’s-better-than-the-alternatives carrier.

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