This cafe had the perfect response to a 1-star TripAdvisor review
 

This cafe had the perfect response to a 1-star TripAdvisor review
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LONDON — What's the best way to handle a one-star TripAdvisor review? Send a carefully worded response? Ig**re it and hope it gets buried among the more positive ones?

**ok Neighbourhood Coffee, a cafe in Stockport, UK, took a slightly different approach.*

SEE ALSO: Restaurant owner brilliantly shuts down disgruntled TripAdvisor reviewer


Earlier in the year, it received the following one-star review on TripAdvisor after a disgruntled customer took umbrage with the temperature of its porridge.

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Image: tripadvisor


Instead of shying away from the criticism, however, **ok decided to embrace it with open arms. Read more...

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