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09-30-2012, 05:29 AM
Nexus 7 review #2 - support - Google Goodness (on balance)
My brand new Google / Asus Nexus 7 (http://www.google.com/nexus/#/) was faulty (or rather, the charging unit or cable was).
Google's Nexus 7 support phone number for UK customers, for ease of reference is:
0800 328 6081
Alsosee:
the Nexus 7 manual / user guide (guidebook) (http://o-o.preferred.ord12s10.v14.lscache1.c.bigcache.googl eapis.com/support-kms-prod/SNP_2670257_en_v0?ms=au&mt=1341354798&cms_redirect=yes),
Nexus 7 guidebook on Play (as an ebook) (https://play.google.com/books/reader?id=gKmQD47OvCYC&printsec=frontcover&output=reader&authuser=0&hl=en&pg=GBS.PAi) and
Nexus 7 help pages (http://support.google.com/nexus/?hl=en&topic=2565937).
Google Goodness: it's an 0800 number, free to call from a landline (though **T from a mobile, still a major issue in the UK (http://www.consumingexperience.com/2010/04/calling-0845-0800-phone-numbers-tell.html), and a big wishlist item (http://www.consumingexperience.com/2008/12/christmas-2008-wishlist-top-10.html#mobile) for me). Thank you, Google - that beats premium rate 0870 or **n-geographic (and still chargeable from a mobile) 0845 numbers!
Google Gaffe: Google may **t have planned ahead e**ugh for the volume of calls. I've had to call a couple of times **w, and each time I had to wait in a queue for 45 minutes to an hour before I could talk to someone. Just as well it was a freefone number!
Google Gaffe 2: the support staff don't seem to have full k**wledge or training about the Nexus 7, or remits across the spectrum of support issue - so you might get "It's a**ther team that deals with that aspect", or "I didn't k**w the Nexus 7 Gmail app displayed emails against a grey background". I also got different (and conflicting) information on different occasions from different people. Less good. At least they're friendly and try to be helpful, without being over-familiar, long-winded or an**ying (ahem Three!).
The good probably outweighs the gaffes here. Given that most support helplines charge you a fortune for the privilege of trying to sort out a problem with their product or service, Google's provision of an 0800 support number was e**ugh to make me forgive the other issues.
So - it's +1 to Google for Nexus 7 support, overall. So far. I reserve final judgement until my replacement unit and return are fully sorted out!
https://blogger.googleusercontent.com/tracker/8849059-1383868123734144913?l=www.consumingexperience.com
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http://feeds.feedburner.com/~r/ConsumingExperienceFull/~4/Zt5L713J4B4
My brand new Google / Asus Nexus 7 (http://www.google.com/nexus/#/) was faulty (or rather, the charging unit or cable was).
Google's Nexus 7 support phone number for UK customers, for ease of reference is:
0800 328 6081
Alsosee:
the Nexus 7 manual / user guide (guidebook) (http://o-o.preferred.ord12s10.v14.lscache1.c.bigcache.googl eapis.com/support-kms-prod/SNP_2670257_en_v0?ms=au&mt=1341354798&cms_redirect=yes),
Nexus 7 guidebook on Play (as an ebook) (https://play.google.com/books/reader?id=gKmQD47OvCYC&printsec=frontcover&output=reader&authuser=0&hl=en&pg=GBS.PAi) and
Nexus 7 help pages (http://support.google.com/nexus/?hl=en&topic=2565937).
Google Goodness: it's an 0800 number, free to call from a landline (though **T from a mobile, still a major issue in the UK (http://www.consumingexperience.com/2010/04/calling-0845-0800-phone-numbers-tell.html), and a big wishlist item (http://www.consumingexperience.com/2008/12/christmas-2008-wishlist-top-10.html#mobile) for me). Thank you, Google - that beats premium rate 0870 or **n-geographic (and still chargeable from a mobile) 0845 numbers!
Google Gaffe: Google may **t have planned ahead e**ugh for the volume of calls. I've had to call a couple of times **w, and each time I had to wait in a queue for 45 minutes to an hour before I could talk to someone. Just as well it was a freefone number!
Google Gaffe 2: the support staff don't seem to have full k**wledge or training about the Nexus 7, or remits across the spectrum of support issue - so you might get "It's a**ther team that deals with that aspect", or "I didn't k**w the Nexus 7 Gmail app displayed emails against a grey background". I also got different (and conflicting) information on different occasions from different people. Less good. At least they're friendly and try to be helpful, without being over-familiar, long-winded or an**ying (ahem Three!).
The good probably outweighs the gaffes here. Given that most support helplines charge you a fortune for the privilege of trying to sort out a problem with their product or service, Google's provision of an 0800 support number was e**ugh to make me forgive the other issues.
So - it's +1 to Google for Nexus 7 support, overall. So far. I reserve final judgement until my replacement unit and return are fully sorted out!
https://blogger.googleusercontent.com/tracker/8849059-1383868123734144913?l=www.consumingexperience.com
http://feedads.g.doubleclick.net/~a/wMfeMMe6zR3yya_rlD7GHCTCtdA/0/di (http://feedads.g.doubleclick.net/~a/wMfeMMe6zR3yya_rlD7GHCTCtdA/0/da)
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