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09-06-2016, 06:51 PM
This cafe had the perfect response to a 1-star TripAdvisor review
http://i.amz.mshcdn.com/5TCBNZzYG4xhUqT5MuEFxQzgBWU=/575x323/https%3A%2F%2Fblueprint-api-production.s3.amazonaws.com%2Fuploads%2Fcard%2Fima ge%2F201248%2F**ok_Tripadvisor_review_response_hea der.jpghttp://a.amz.mshcdn.com/assets/feed-tw-f7c0a094d16b7ee7c91a1e50839a8e00.jpg (http://twitter.com/share?via=Mashable&text=This+cafe+had+the+perfect+response+to+a+1-star+TripAdvisor+review&url=http%3A%2F%2Fmashable.com%2F2016%2F09%2F06%2Fc afe-chalkboard-response-one-star-tripadvisor-review%2F%3Futm_campaign%3DMash-Prod-RSS-Feedburner-All-Partial%26utm_cid%3DMash-Prod-RSS-Feedburner-All-Partial)http://a.amz.mshcdn.com/assets/feed-fb-c0a21e8841794479b8086c32c6f24ba1.jpg (http://www.facebook.com/sharer.php?u=http%3A%2F%2Fmashable.com%2F2016%2F09 %2F06%2Fcafe-chalkboard-response-one-star-tripadvisor-review%2F%3Futm_campaign%3DMash-Prod-RSS-Feedburner-All-Partial%26utm_cid%3DMash-Prod-RSS-Feedburner-All-Partial&src=sp)
LONDON — What's the best way to handle a one-star TripAdvisor review? Send a carefully worded response? Ig**re it and hope it gets buried among the more positive ones?
**ok Neighbourhood Coffee, a cafe in Stockport, UK, took a slightly different approach.*
SEE ALSO: Restaurant owner brilliantly shuts down disgruntled TripAdvisor reviewer (http://mashable.com/2016/01/14/tripadvisor-review-response/)
Earlier in the year, it received the following one-star review on TripAdvisor after a disgruntled customer took umbrage with the temperature of its porridge.
http://i.amz.mshcdn.com/Oj1dtgQB4DygCDELIppl9aq39HQ=/fit-in/575x4096/https%3A%2F%2Fblueprint-api-production.s3.amazonaws.com%2Fuploads%2Fcard%2Fima ge%2F201258%2F**ok_one_star_review.jpg
Image: tripadvisor (https://www.tripadvisor.co.uk/Restaurant_Review-g528793-d8813442-Reviews-**ok-Stockport_Greater_Manchester_England.html#REVIEWS)
Instead of shying away from the criticism, however, **ok decided to embrace it with open arms. Read more... (http://mashable.com/2016/09/06/cafe-chalkboard-response-one-star-tripadvisor-review/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)
More about Uk (http://mashable.com/category/uk/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Funny (http://mashable.com/category/funny/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Chalkboard (http://mashable.com/category/chalkboard/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Tripadvisor (http://mashable.com/category/tripadvisor/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), and Review (http://mashable.com/category/review/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)http://feeds.feedburner.com/~r/Mashable/~4/c2C16LUUf4Q
http://i.amz.mshcdn.com/5TCBNZzYG4xhUqT5MuEFxQzgBWU=/575x323/https%3A%2F%2Fblueprint-api-production.s3.amazonaws.com%2Fuploads%2Fcard%2Fima ge%2F201248%2F**ok_Tripadvisor_review_response_hea der.jpghttp://a.amz.mshcdn.com/assets/feed-tw-f7c0a094d16b7ee7c91a1e50839a8e00.jpg (http://twitter.com/share?via=Mashable&text=This+cafe+had+the+perfect+response+to+a+1-star+TripAdvisor+review&url=http%3A%2F%2Fmashable.com%2F2016%2F09%2F06%2Fc afe-chalkboard-response-one-star-tripadvisor-review%2F%3Futm_campaign%3DMash-Prod-RSS-Feedburner-All-Partial%26utm_cid%3DMash-Prod-RSS-Feedburner-All-Partial)http://a.amz.mshcdn.com/assets/feed-fb-c0a21e8841794479b8086c32c6f24ba1.jpg (http://www.facebook.com/sharer.php?u=http%3A%2F%2Fmashable.com%2F2016%2F09 %2F06%2Fcafe-chalkboard-response-one-star-tripadvisor-review%2F%3Futm_campaign%3DMash-Prod-RSS-Feedburner-All-Partial%26utm_cid%3DMash-Prod-RSS-Feedburner-All-Partial&src=sp)
LONDON — What's the best way to handle a one-star TripAdvisor review? Send a carefully worded response? Ig**re it and hope it gets buried among the more positive ones?
**ok Neighbourhood Coffee, a cafe in Stockport, UK, took a slightly different approach.*
SEE ALSO: Restaurant owner brilliantly shuts down disgruntled TripAdvisor reviewer (http://mashable.com/2016/01/14/tripadvisor-review-response/)
Earlier in the year, it received the following one-star review on TripAdvisor after a disgruntled customer took umbrage with the temperature of its porridge.
http://i.amz.mshcdn.com/Oj1dtgQB4DygCDELIppl9aq39HQ=/fit-in/575x4096/https%3A%2F%2Fblueprint-api-production.s3.amazonaws.com%2Fuploads%2Fcard%2Fima ge%2F201258%2F**ok_one_star_review.jpg
Image: tripadvisor (https://www.tripadvisor.co.uk/Restaurant_Review-g528793-d8813442-Reviews-**ok-Stockport_Greater_Manchester_England.html#REVIEWS)
Instead of shying away from the criticism, however, **ok decided to embrace it with open arms. Read more... (http://mashable.com/2016/09/06/cafe-chalkboard-response-one-star-tripadvisor-review/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)
More about Uk (http://mashable.com/category/uk/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Funny (http://mashable.com/category/funny/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Chalkboard (http://mashable.com/category/chalkboard/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), Tripadvisor (http://mashable.com/category/tripadvisor/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial), and Review (http://mashable.com/category/review/?utm_campaign=Mash-Prod-RSS-Feedburner-All-Partial&utm_cid=Mash-Prod-RSS-Feedburner-All-Partial)http://feeds.feedburner.com/~r/Mashable/~4/c2C16LUUf4Q