ahlam1399
05-17-2016, 09:31 PM
http://cdn.macrumors.com/article-new/2016/05/iPad-boot-up-250x341.jpgOver the past six weeks, a number of 9.7-inch iPad Pro (http://www.macrumors.com/roundup/ipad-pro/) early adopters have reported sporadic crashing issues that result in the tablet soft rebooting to the Apple logo start up screen and prompting Touch ID (http://www.macrumors.com/roundup/touch-id/) or passcode verification.
The bug has afflicted a wide range of 9.7-inch iPad Pro models since the tablet launched on March 31, regardless of storage capacity, color, and Wi-Fi or cellular capabilities. Both iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9/) and iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) appear to be affected.
Based on crowdsourced information from the Apple Support Communities (https://discussions.apple.com/thread/7531685) and MacRumors discussion forums (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652), it appears that Safari, while **t necessarily the root cause of the problem, may be triggering the crashing and reboot cycles.
MacRumors reader jekjones1558 writes (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652/page-3#post-22809529):I have started getting random reboots. Today for the first time my 9.7-inch iPad Pro froze on the Apple screen during reboot. It seems to happen most when switching between Mail and Safari. I had to hold the on/off button to get it unstuck.Apple Support Communities user MangoSoda experienced similar behavior (https://discussions.apple.com/message/30106269#30106269):My 9.7-inch iPad Pro (32GB) is less than 15 days old and has exhibited this behavior at least twice **w. I'm up to date on iOS. [?] Last time [it crashed] I was looking at [?] images on Safari. I also had 5-6 apps running in the background.Various related discussion topics have amassed over 30,000 views and 500 comments, indicating more than a few isolated users are affected.
The actual underlying problem remains unk**wn, but it is likely rooted in software and should be addressed by Apple in a future update if warranted, in the same vein as iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) fixed iPhone SE Bluetooth issues (http://www.macrumors.com/2016/04/11/iphone-se-bluetooth-phone-call-audio-issues/) and multiple other bugs. Most affected users report seeing "bug type 298" under Settings > Privacy > Diag**stics & Usage > Diag**stic & Usage Data.
Apple has **t officially commented on the matter, but some customers that have contacted support claim the company is aware of the issue and working on a fix. In the interim, some customers have had their iPad Pro swapped out for a new model at an Apple retail store; however, for some, the problems persist. We will update this article if and as new information becomes available.
Related Roundup: iPad Pro (http://www.macrumors.com/roundup/ipad-pro/)
Tags: Safari (http://www.macrumors.com/roundup/safari/), iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9-3-1/), iOS 9.3.2 (http://www.macrumors.com/roundup/ios-9-3-2/)
Buyer's Guide: 12.9" iPad Pro (Buy **w) (http://buyersguide.macrumors.com/#12-9-iPad-Pro)
Discuss this article (http://forums.macrumors.com/threads/9-7-inch-ipad-pro-crashing-issues-safari.1973024/) in our forums
http://feeds.feedburner.com/~ff/MacRumors-All?d=6W8y8wAjSf4 (http://feeds.macrumors.com/~ff/MacRumors-All?a=leJze1Z2pPk:ByuAfDffytE:6W8y8wAjSf4) http://feeds.feedburner.com/~ff/MacRumors-All?d=qj6IDK7rITs (http://feeds.macrumors.com/~ff/MacRumors-All?a=leJze1Z2pPk:ByuAfDffytE:qj6IDK7rITs)
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أكثر... (http://www.macrumors.com/2016/05/17/9-7-inch-ipad-pro-crashing-issues-safari/)
The bug has afflicted a wide range of 9.7-inch iPad Pro models since the tablet launched on March 31, regardless of storage capacity, color, and Wi-Fi or cellular capabilities. Both iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9/) and iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) appear to be affected.
Based on crowdsourced information from the Apple Support Communities (https://discussions.apple.com/thread/7531685) and MacRumors discussion forums (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652), it appears that Safari, while **t necessarily the root cause of the problem, may be triggering the crashing and reboot cycles.
MacRumors reader jekjones1558 writes (http://forums.macrumors.com/threads/ipad-pro-9-7-multitasking-springboad-crash.1965652/page-3#post-22809529):I have started getting random reboots. Today for the first time my 9.7-inch iPad Pro froze on the Apple screen during reboot. It seems to happen most when switching between Mail and Safari. I had to hold the on/off button to get it unstuck.Apple Support Communities user MangoSoda experienced similar behavior (https://discussions.apple.com/message/30106269#30106269):My 9.7-inch iPad Pro (32GB) is less than 15 days old and has exhibited this behavior at least twice **w. I'm up to date on iOS. [?] Last time [it crashed] I was looking at [?] images on Safari. I also had 5-6 apps running in the background.Various related discussion topics have amassed over 30,000 views and 500 comments, indicating more than a few isolated users are affected.
The actual underlying problem remains unk**wn, but it is likely rooted in software and should be addressed by Apple in a future update if warranted, in the same vein as iOS 9.3.2 (http://www.macrumors.com/2016/05/16/apple-releases-ios-9-3-2/) fixed iPhone SE Bluetooth issues (http://www.macrumors.com/2016/04/11/iphone-se-bluetooth-phone-call-audio-issues/) and multiple other bugs. Most affected users report seeing "bug type 298" under Settings > Privacy > Diag**stics & Usage > Diag**stic & Usage Data.
Apple has **t officially commented on the matter, but some customers that have contacted support claim the company is aware of the issue and working on a fix. In the interim, some customers have had their iPad Pro swapped out for a new model at an Apple retail store; however, for some, the problems persist. We will update this article if and as new information becomes available.
Related Roundup: iPad Pro (http://www.macrumors.com/roundup/ipad-pro/)
Tags: Safari (http://www.macrumors.com/roundup/safari/), iOS 9.3.1 (http://www.macrumors.com/roundup/ios-9-3-1/), iOS 9.3.2 (http://www.macrumors.com/roundup/ios-9-3-2/)
Buyer's Guide: 12.9" iPad Pro (Buy **w) (http://buyersguide.macrumors.com/#12-9-iPad-Pro)
Discuss this article (http://forums.macrumors.com/threads/9-7-inch-ipad-pro-crashing-issues-safari.1973024/) in our forums
http://feeds.feedburner.com/~ff/MacRumors-All?d=6W8y8wAjSf4 (http://feeds.macrumors.com/~ff/MacRumors-All?a=leJze1Z2pPk:ByuAfDffytE:6W8y8wAjSf4) http://feeds.feedburner.com/~ff/MacRumors-All?d=qj6IDK7rITs (http://feeds.macrumors.com/~ff/MacRumors-All?a=leJze1Z2pPk:ByuAfDffytE:qj6IDK7rITs)
http://feeds.feedburner.com/~r/MacRumors-All/~4/leJze1Z2pPk
أكثر... (http://www.macrumors.com/2016/05/17/9-7-inch-ipad-pro-crashing-issues-safari/)